Reputation management is the understanding or influencing of an individual’s or business’s reputation. It is the practice of monitoring the reputation of an individual or brand, addressing contents which are damaging to it, and using customer feedback solutions to get feedback or early warning signals to reputation problems. It is important to have well defined, and developed online reputation management program. The key elements of the online reputation management include:
I believe that it was only Narendra Modi and BJP who understood the importance of social media in politics. Narendra Modi understood much in advance that in the age of Facebook, Twitter, LinkedIn, YouTube, Google+, Instagram and other social media platforms the rules of engagement has changed. He as a politician identified the shift in the tools used in political communication, and law of engagement with the current generation. Narendra Modi also understood the shift in engagement process which now is driven by likes, shares, and retweets on social media sites. Hence, Narendra Modi embraced social media and digital marketing as tool to engage with voters.